Frequently Asked Questions

If you have any questions, please contact us for the best advise.

How does the 14-day free trial work?

After creating your account you have 14 days to try AsseTrack FAMS. No credit card information is required or MPESA payments. During your trial you have unlimited access to all of AsseTrack FAM’s features.

What happens at the end of my trial?

After 14 days you’ll be prompted to upgrade to a paid plan to continue using AsseTrack FAMS. If you decide not to upgrade, your account will become inactive, but your trial data will be saved for a limited period of time in case you decide to upgrade later. Are there limits to the different paid plans? Plans are based on the size of your team and number of assets. Each plan gives you access to some of AsseTrack FAM’s features.

Do you offer discounts for yearly plans?

Yes. If you choose to pay your subscription on an annual basis we’ll provide a 10% discount. For example, our Kes 2,000/month Gold plan billed annually would be the equivalent of Kes 1,800/month. What if my team is larger than 20 people? No problem. If you’re an company with more than 20 people who need access to your AsseTrack FAMS account, We offer a hosted version for such a client. The client will have a customised system installed for the client. Contact us and we’ll get you set up.

Do I need to sign a contract?

Absolutely not. AsseTrack FAMS is a pay-as-you-go service. Use AsseTrack FAMS for as long as you’d like and you’ll be billed monthly or yearly. There are no commitments. You can cancel your subscription whenever you’d like.

Are there hidden costs or fees?

Nope. The subscription plan price you see is the price you pay. No hidden fees, no surprises, no extra costs. If you decide to upgrade to a paid subscription after your free trial expires you’ll be billed monthly or annually.

Is my data secure?

Yes. Like your online banking, AsseTrack FAMS uses SSL encryption for your account data. And your credit card information and MPESA (and any client payments you accept online) are handled securely using Stripe’s third-party payment processing.

Do I need to download any software?

No. AsseTrack FAMS is hosted online. All you need is your web browser. There’s never any software to install, or any updates to worry about. AsseTrack FAMS will always be up-to-date with the latest features automatically.

What if I still have questions?

We’d be happy to answer any questions you might have. Simply email us your questions and we’ll get back to you quickly, or feel free to contact us. on +254 721 998 368 | +254 721 743 608